The Gambana welcome offer is a 200% match up to £5,000 plus 250 free spins on your first deposit. It has 10× wagering on the bonus amount, a £5 max bet and a 21-day expiry. Those terms are fair by UK standards, but missing any one of them can cost you the bonus.
Below are the problems players report most often, the usual cause, and what you can do about each one.
Quick reference: welcome bonus terms
| Term | Gambana welcome offer |
|---|---|
| Match | 200% up to £5,000 |
| Free spins | 250 total: 25 per day for 10 days at £0.10 each |
| Minimum deposit | £10 (deposit £2,500 for the full £5,000) |
| Wagering | 10× bonus; free-spin winnings 10× |
| Max bet with bonus active | £5 per spin or hand |
| Game weighting | Slots 100%; RNG tables and live casino 10% |
| Expiry | 21 days after opt-in; each free-spin batch expires after 24 hours |
Bonus not credited
You did not opt in
The welcome bonus must be claimed. If you skipped the opt-in box or bonus selector in the cashier before depositing, the deposit is processed as real money only. Contact support straight away, before you play with the deposit. Once the deposit has been played, the bonus usually cannot be added.
The deposit was below the minimum
The offer needs at least £10. Bank transfer deposits have a £20 minimum.
Payment method not eligible
Some promotions exclude certain payment methods. Check whether your payment method is eligible in the offer terms before you deposit.
It was not your first deposit
The welcome offer applies to the first deposit only. Later deposits may qualify for weekly reloads, which have their own terms.
Free spins missing or expired
The 250 free spins are paid in 10 daily batches of 25. That means:
- You will not see all 250 at once. Only that day’s 25 spins appear.
- Each batch expires 24 hours after it is credited. Unused spins from a missed day are lost and do not roll over.
- Free spins only work on the slot named in the offer. Check the bonus section of your account to find it.
If a batch is missing within its 24-hour window, refresh the page or restart the app first, then contact support.
Bonus disappeared
It expired
The offer expires 21 days after opt-in. Any bonus balance and bonus winnings still unconverted at that point are removed.
You withdrew before wagering was complete
Requesting a withdrawal while wagering is incomplete forfeits the bonus and bonus winnings. Your real-money balance is not affected and remains yours. If you want to keep playing for the bonus, finish wagering first. Our wagering guide shows how much play that takes.
A term was breached
Going over the max bet or playing excluded games can lead to bonus winnings being removed. See the next two sections.
Max bet breach (£5)
While a bonus is active, each spin or hand is capped at £5. This is also the UK legal stake limit on online slots for adults aged 25 and over. Players aged 18–24 are limited to £2 per spin on slots.
Common ways players breach the cap:
- Raising the stake during a winning run
- Placing several table bets that add up to more than £5 in a single round
- Live game shows where the total bet across spots goes over £5
A breach can void the winnings from that bet or from the whole bonus. If you are unsure, keep your stakes clearly below the limit.
Game weighting
Not every game counts fully towards wagering:
| Game type | Contribution |
|---|---|
| Slots | 100% |
| RNG table games | 10% |
| Live casino | 10% |
£10 staked on blackjack counts as only £1 of wagering. Players who use tables to clear a bonus often find their progress bar has barely moved.
Winnings capped
Bonus winnings may have a maximum conversion amount, meaning the most that can move from bonus to real money. The exact cap is set out in the offer terms. Read it before you opt in, especially if you plan to deposit a large amount.
Bonus vs real-money balance order
At Gambana, your real-money balance is used first. Bonus funds are only used once your real-money balance has been spent.
In practice:
- If you win while playing with real money, those winnings are yours and can be withdrawn. Doing so will still forfeit an active bonus.
- The £5 max bet and game weighting apply for as long as the bonus is active, including while you are still playing with real money.
How to cancel a bonus
You can usually cancel an active bonus from the bonus or promotions section of your account, or by asking live chat. Cancelling removes the bonus balance and any bonus winnings, and lifts the wagering, max bet and game restrictions. It does not affect your real-money balance.
Cancelling can make sense if you want to play live tables freely or withdraw soon. See when to decline a bonus.
When to contact support
Contact support if:
- A bonus or free-spin batch is missing within its validity window
- Your wagering progress does not match your own record of eligible stakes
- A bonus was removed and you do not know which term caused it
Have your username, the deposit time and amount, and screenshots ready. Our support guide explains what to include. If you cannot agree on the outcome, the same page covers the formal complaints and ADR route.
Gambling is for adults aged 18+ only. A bonus is extra play time, not a way to make money. Set a budget before you opt in, and see responsible gambling for limits and help.
FAQ
Why did my Gambana bonus not appear after depositing?
The usual reasons are a missed opt-in, a deposit below £10, a payment method that is not eligible under the offer terms, or the offer applying to your first deposit only. Contact support before you play the deposit.
Do Gambana free spins expire?
Yes. Each daily batch of 25 spins expires 24 hours after it is credited. Unused spins do not carry over to the next day.
What happens if I bet more than £5 with a bonus active?
Gambana can void the winnings from that bet or the whole bonus. Keep each spin or hand at £5 or less until wagering is complete.
Can I withdraw my real money if I have an active bonus?
Yes. Your real-money balance is always yours to withdraw. Doing so before wagering is complete will forfeit the bonus and any bonus winnings.
Gambana welcome offer
200% up to £5,000 + 250 Free Spins
18+ · New players · Min dep £10 · 10× wagering · T&Cs Apply · BeGambleAware.org
